About You

You excel at using data and analytical tools to tell a story that can be used in a business setting to set strategy and make decisions. You are an effective communicator, especially adept at conveying complex data in a clear and simple manner. You are a motivated, self-starter who takes initiative to move projects forward and identify new projects to take on. You manage your time effectively to deliver analyses and strategy recommendations in a fast-paced environment.

About Us

We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today. 2022 will be a pivotal year for our company, as we transform our service approach, lead the way in fiber technology innovations, and launch an enviable brand and customer experience.

About the Role

You perform quantitative and qualitative analysis with structured and unstructured data sets to identify opportunities and weaknesses in the business. You are responsible for directly sourcing data using computer languages and analyzing in a way that supports practical decision making and strategy setting. You will communicate your findings and recommend strategy to executives and business partners.

Responsibilities

• Provide analytical support to optimize subscriber counts, operational processes and costs, and revenue.
• Drive and support key customer experience and retention initiatives using quantitative and qualitative data and analytics.
• Manipulate large data sets, navigating a variety of servers, data types and data structures.
• Drive end to end analytical process, from formulation of requirements, data acquisition, analysis, validation, and summarization of relevant results.

Qualifications

• Bachelor`s degree or equivalent experience required
• Aptitude for analytical thinking and data-based decision making
• Ability to solve complex problems creatively
• Experience in computer languages, coding, and/or the ability to learn new languages, programs, and analytical techniques
• Strong interpersonal and communication skills
• Excellent verbal, written and presentation skills

New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation).