Data Analyst

Data Analyst jobs at Big-Data.digital

Data Analyst

$ $70,000 - $111,103 a year

ZenResolve is a third-party debt collection agency who is disrupting the collections industry. We do things differently than other collections companies by offering support, flexibility, and privacy. We believe in a softer approach to collecting and work to make it a pleasant experience.

We changed the collection experience by transferring the power of choice to the customer. Customers decide how and when their debt is resolved by selecting their own repayment plan. We are, after all, a collections company, and it is in our very nature to resolve outstanding debt. We just do it in a much kinder, gentler way.

As a Data Analyst, you will be responsible for analyzing and reporting multiple data sets. Working extensively in excel and SQL with the ability to problem solve and dive deep into data. You would be responsible to create, and track call center analytics as well as client information to ensure over all performance of each group.

Areas of expertise should include:

  • Teamwork – The company is small; the team is small. But the mission is of great importance! To accomplish it, everyone, including our President must work as one!!
  • Communication – You should be able to communicate with systems users of various levels of the company, from call center agents to upper management.
  • Technology – Strong SQL and Excel skills are required.
  • Prioritization – You should be able to align with priorities as provided and be nimble and autonomous enough to adjust as priorities change.
  • Analysis – You should have strong competency in analyzing both data and processes, and report on findings appropriately.

Responsibilities include:

  • Build reports in SQL and out collections system to track and monitor KPI’s.
  • Analyze email performance of payment plans, customers, payment amounts, Etc.
  • Analyze work que information including conversion rates, contract rates, accuracy, and the success of each program
  • Analyze customer and client information to track time and effort in each account
  • Analyze call center information for each agent performance
  • Dig into questions and problems as they arise through reports, SQL queries, and other resources.

Minimum Qualifications:

  • Real-world business systems experience.
  • Bachelor`s Degree in Business, Information Systems or similar.
  • Strong SQL and Excel skills required.
  • Strong technical problem-solving skills

Our benefits:

  • Start-up company atmosphere with an established corporate structure
  • A fun, casual work environment that encourages innovative thinkers
  • A small executive team with promotion opportunities
  • Pet Friendly office
  • Competitive annual salary
  • Company sponsored medical/dental/vision/life insurance/AD&D
  • 401k with company matching
  • Unlimited Vacation
  • Paid Parental leave
  • Excellent work-life balance
  • Flexible schedule available

Job Type: Full-time

Pay: $70,000.00 - $111,103.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Relocation assistance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: Remote

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Published 2021-11-03

looks for a Data Analyst in Remote location.

How much Data Science Internship professional earns at ?

The proposed salary for Data Science Internship position at is $70,000 - $111,103 a year.

Data Analyst responsibilities at

According to the common industry standard, Data Science Internship specialist is in charge for the following activities.

Required Data Science Internship qualifications at

To be disscussed with candidate