Sr. Data Analyst

Sr. Data Analyst jobs at

Sr. Data Analyst

$ Not disclosed

Role Overview:

The Sr. Data Analyst will be working in the Customer Success Group (CSG) business unit and will be reporting directly to the Director of Business Intelligence (BI). The CSG BI Team provides and supports operational reporting for various Consumer Support stakeholders. The main focus of this opportunity will be supporting operational reporting for the Consumer Support organization.

About the Role :

As the lead senior data analyst, you will be responsible for providing Consumer Support stakeholders with the following:

  • Accurate and timely month end reporting of global technical support call centers and digital platform metrics.
  • Monitor the customer experience by providing trend analytics that correlate customer journey insights.
  • Analyze data covering a wide range of information from customer profile to customer churn, to product profitability.
  • Use statistical modeling/techniques including regression analysis to forecast assisted & digital volumes.
  • Create self-service reporting with clear visualizations by leveraging the Power BI reporting tool.
  • Assist in the completion of new and existing projects that transform large datasets into insightful dashboards.
  • Perform data quality and UAT (user acceptance testing).
  • Support and fulfill ad hoc reporting requests by managing the ‘intake’ process.
  • Identify improvements in analytics, reporting, tools, and data; implement and track satisfaction with customers.
  • Assist with ongoing enhancements to the BI Team’s Data Governance strategy.

About You

  • 10 years of experience in supporting insourced/outsourced technical support call center delivery reporting.
  • Working knowledge and deep understanding of call center operations and metrics reporting.
  • Managing large, global complex projects, achieving results in an ambiguous work environment.
  • Experience in analyzing data and data visualization trend analytics is required.
  • Excellent problem solving, quantitative, and analytical abilities with a high degree of attention to detail
  • Proven ability to turn the complex into the simple, to cut through and focus on what really matters.
  • Excellent presentation, communication/influencing skills, and overall business insight
  • Decisive, yet collaborative and inclusive.
  • Technical skills in using Advanced Excel, Microsoft 365 & Power BI, SQL Server.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We`re serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Published 2021-10-05

McAfee looks for a Sr. Data Analyst in Remote location.

How much Data Analyst Jobs professional earns at McAfee?

The proposed salary for Data Analyst Jobs position at McAfee is Not disclosed.

Sr. Data Analyst responsibilities at McAfee

According to the common industry standard, Data Analyst Jobs specialist is in charge for the following activities.

Required Data Analyst Jobs qualifications at McAfee

To be disscussed with candidate